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Our Policy for Returns and Refunds

There are two different ‘returns’ concepts that we’d like to address – when the order is returned to us by the carrier, and when the order is returned by our customers.

Returned by the shipping carrier

The first is when an order is being returned to us by the carrier because they were not able to deliver the items to the provided address. Most commonly it’s referred to as the ‘wrong address‘. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes! Don’t leave them out and double check the digits. You can use a simple tool like the USPS ZIP code lookup to make sure that the city in the address matches the zip code.

Another reason items are returned to is that they were ‘unclaimed’. If your do not collect the item at the local post or a different pickup location, it will be returned. In that case, we can resend it to you again, however, you will have to bear the expenses of the delivery. 

Returned by the customer

The other previously mentioned reason for returns is when the customer returns the ordered items. Usually this is due to the incorrect size being ordered. It is best to contact us before returning any products, because we do not refund orders for buyer’s remorse. You can implement size exchanges to your store policy, but please keep in mind that all size exchanges are to be offered at your expense and discretion. You would place a new order, at your expense, for an updated size if you choose to accept or offer size exchanges to your end customers.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:

Make sure you select the correct size when ordering. If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

Although we always present the accurate sizing chart of every product's page, you may refer to this size chart as well: 

If you'd like a different size, get in touch with us at hello@shop.orthodoxie.com and we'll let you know what your next steps are.